Sales Force Automation (SFA)
✔
✔
✔
Marketing Automation
✔
✔
✔
Customer Service / Call Center Automation
✔
✔
✔
Advanced Customizable Reporting
✔
✔
Customer self-service portal
✔
Sugar Plug-in for Lotus Notes
optional upgrade
✔
✔
Phone support
optional upgrade
✔
✔
Access To a Sandbox
optional upgrade
✔
✔
Storage (Sugar On-Demand)
15GB
60GB
250GB
Oracle 11g and IBM DB2 database support
✔
✔