OroCRM

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OroCRM is a Powerful Multi-Channel Sales Tool

 

OroCRM Features:

360° view of the client

• Cross-channel data capture from all points of interaction
• eCommerce and in-store purchase data
• Marketplaces and reseller sites
• Websites, social media, phone, email, and promotions
• Service and support interactions
• Complete B2B customer management

 

 

Integration with third-party platforms

• Integration with eCommerce shopping carts
• Capture each customer’s online purchase history
• View info on abandoned carts
• Ability for sales and support to complete an order for the customer
• Integration with any tool you use. If you use it, we can connect with it.

 

 

Powerful marketing tools

• Segment client data for targeted marketing campaigns managed directly from OroCRM
• Powerful data mining capabilities that allow to understand what matters to your customers
• Integration with services like MailChimp or dotMailer for automated marketing
• Create segments based on customers’ behavior and actions

 

 

 

Workflows for every business

• Standardize your organization’s best practices for managing contacts
• Create workflows and tasks that are specific for your business
• Build multiple workflows to support any business unit in your organization
• Manage everything, including abandoned carts, contact requests, and sales tasks, on a per channel basis

 

 

 

Reporting and analytics

• Measure performance for all stores and channels – offline and online
• Track eCommerce statistics like conversions, cart size, and response rates
• Access a flexible report engine
• Reports for all aspects of your business and sales processes
• Create custom reports and dashboards

 

 

Intuitive sales tools

• Pipeline management across channels
• See everything about the customer in one view with logical task management
• Manage customers across multiple territories, business units, and stores
• Create custom tasks, events, and workflows without limitation

 

Contact us to learn more about OroCRM’s capabilities and to schedule a presentation.