OroCRM
OroCRM is a Powerful Multi-Channel Sales Tool
OroCRM Features:
360° view of the client
- Cross-channel data capture from all points of interaction
- eCommerce and in-store purchase data
- Marketplaces and reseller sites
- Websites, social media, phone, email, and promotions
- Service and support interactions
- Complete B2B customer management
Integration with third-party platforms
- Integration with eCommerce shopping carts
- Capture each customer’s online purchase history
- View info on abandoned carts
- Ability for sales and support to complete an order for the customer
- Integration with any tool you use. If you use it, we can connect with it.
Powerful marketing tools
- Segment client data for targeted marketing campaigns managed directly from OroCRM
- Powerful data mining capabilities that allow to understand what matters to your customers
- Integration with services like MailChimp or dotMailer for automated marketing
- Create segments based on customers’ behavior and actions
Workflows for every business
- Standardize your organization’s best practices for managing contacts
- Create workflows and tasks that are specific for your business
- Build multiple workflows to support any business unit in your organization
- Manage everything, including abandoned carts, contact requests, and sales tasks, on a per channel basis
Reporting and analytics
- Measure performance for all stores and channels – offline and online
- Track eCommerce statistics like conversions, cart size, and response rates
- Access a flexible report engine
- Reports for all aspects of your business and sales processes
- Create custom reports and dashboards
Intuitive sales tools
- Pipeline management across channels
- See everything about the customer in one view with logical task management
- Manage customers across multiple territories, business units, and stores
- Create custom tasks, events, and workflows without limitation
Contact us to learn more about OroCRM’s capabilities and to schedule a presentation.
Workflows for every business
